Frequently Asked Questions
Everything you need to know about Cascade Maverik gear and orders.
How do I determine my correct helmet size?
Each Cascade helmet model features a specific sizing chart based on head circumference. We recommend using a soft measuring tape one inch above your eyebrows to find your measurement, then consulting our sizing guide to ensure a secure, 'one-size-fits-most' or custom fit.
What is the standard shipping timeframe for custom equipment?
Customized helmets and gear typically require a lead time of 5-10 business days for assembly before shipping. Standard stock items are processed within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do your products meet safety certification standards?
Yes, all Cascade helmets and Maverik protective equipment meet or exceed NOCSAE standards. We prioritize player safety by utilizing advanced impact management technologies and rigorous testing protocols for all lacrosse and sports gear.
What is your return policy for performance gear?
We offer a 30-day return window for unused, non-custom items in their original packaging. Please note that custom-built helmets and personalized apparel are final sale and cannot be returned unless there is a manufacturing defect.
How do I maintain and clean my Maverik gloves and pads?
To extend the life of your gear, air dry it completely after every use. Avoid direct sunlight or high heat sources. For cleaning, use a damp cloth with mild soap; never machine wash or dry your protective equipment as it can compromise the integrity of the foam and materials.
Do you offer team discounts for bulk orders?
Yes, we provide specialized pricing for schools, clubs, and professional organizations. Please contact our Team Sales department through our contact form to receive a quote for bulk equipment and custom uniform packages.